Our Policies

At Ihanga Tours and Travels, we are committed to providing exceptional travel experiences to our clients. To ensure a smooth operation and maintain the highest standards of service, we have established the following company policies

We prioritize customer satisfaction and strive to exceed our clients’ expectations. We will respond promptly to inquiries, provide accurate information, and tailor our services to meet individual preferences.

All tour bookings should be made through our official channels, either online, through our office, or via authorized agents. A deposit or full payment is required to confirm a reservation, and the remaining balance should be settled before the tour starts.

We respect the privacy of our clients and handle personal information with the utmost confidentiality. Client data is collected and processed in compliance with relevant data protection laws. We do not share client information with third parties without consent.

We value cultural diversity and encourage our clients to engage respectfully with local communities. We avoid activities that exploit or disrespect local traditions, customs, or beliefs.

As stewards of the environment, we promote responsible tourism practices to minimize our impact on local ecosystems and communities. We encourage our clients to respect wildlife, natural habitats, and local customs during their journeys

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